Frequently asked questions
Clear answers.
A better starting point.
Practical guidance for planning ELV, Home Automation and maintenance work. Project-specific commitments belong in the agreed written scope.
Planning your project
What are Bonario’s main services?
Bonario focuses on ELV and complete Home Automation solutions in the UAE, with supporting IT services. Describe your property and requirements so the team can confirm the appropriate scope.
What information should I include in an enquiry?
Include your property type, area and emirate, the systems required, approximate quantities and preferred timing. Say whether this is a new installation, an upgrade or a maintenance requirement. Do not send passwords, access codes or sensitive security layouts through the public form.
Can I request both ELV and Home Automation?
Yes, you can discuss both in one enquiry. Set out the outcome you want for each space. The proposed equipment, integration and responsibilities should be confirmed in the written scope.
Existing systems & maintenance
Can existing equipment be retained?
This depends on the condition, model and compatibility of the equipment. Provide available model details and explain how the system is used. Retention or integration should be confirmed after review; it should not be assumed from a brand name alone.
What should an ELV maintenance agreement cover?
Agree the equipment list, planned tasks, visit arrangements, parts coverage, exclusions and support hours. Any response commitment must be stated in the specific written agreement.
Do all smart-home devices work together?
Compatibility depends on the selected products, platforms and configuration. Describe the routines you need and ask for the proposed combination and its limitations to be confirmed. No universal compatibility is assumed.
Quotations & handover
How can I compare quotations fairly?
Give each supplier the same brief. Compare equipment quantities, installation, cabling, configuration, testing, recurring charges and exclusions. Record unclear items as awaiting confirmation and request revised written scope where necessary.
Is a site review needed before a final quotation?
That depends on the project and the information available. Describe access conditions, existing equipment and the work required. Bonario can confirm what information or site review is needed before finalising the scope.
What should I ask for at handover?
Agree the operating demonstrations, user guidance and equipment records in advance. Administrator access should be handed over securely to an authorised person. Record outstanding work and how completion will be confirmed.
How can I contact Bonario?
Email sales@bonariome.com, call +971 50 449 7965, or use the enquiry form. WhatsApp enquiries use +971 56 169 1532. Appointments and support arrangements are confirmed individually.
Still have a project question?
Send a short brief and the team can help define the information needed for the next step.